Job Description/Specification:
Snoonu, Qatar's leading homegrown Super App, is looking for a motivated and customer-focused Inbound Sales Executive to join its Merchant Acquisition team. This role is responsible for engaging inbound merchant leads, qualifying business opportunities, managing the onboarding process, and ensuring merchants are successfully activated on the Snoonu platform.
The ideal candidate is highly organized, target-driven, and passionate about building strong merchant relationships while delivering an exceptional onboarding experience in a fast-paced technology environment.
About This Role
As an Inbound Sales Executive, you will manage the complete merchant onboarding journey—from initial inquiry to successful platform activation. You will collaborate closely with cross-functional teams, maintain accurate CRM records, and ensure merchants receive timely support throughout the onboarding process while achieving monthly acquisition targets.
Key Responsibilities
📞 Merchant Acquisition & Sales
- Contact inbound merchant leads through phone, email, and other communication channels.
- Qualify merchants based on business suitability and onboarding requirements.
- Present Snoonu's platform, services, and value proposition to prospective merchants.
- Achieve monthly merchant acquisition and onboarding targets.
- Handle merchant objections professionally and convert qualified leads into active partners.
🤝 Merchant Onboarding
- Guide merchants through the complete onboarding process.
- Collect and verify all required documents and business information.
- Manage the merchant pipeline from initial contact to successful go-live.
- Conduct regular follow-ups to ensure smooth and timely onboarding.
- Deliver a positive and professional onboarding experience.
🔄 Cross-Functional Coordination
- Coordinate with Content, Finance, Training, and Operations teams to ensure timely merchant activation.
- Monitor onboarding progress and ensure service level agreements (SLAs) are met.
- Identify onboarding bottlenecks and work with internal stakeholders to resolve issues quickly.
- Support operational improvements to enhance onboarding efficiency.
💻 CRM & Administration
- Maintain accurate merchant records using Salesforce CRM.
- Record all merchant interactions, activities, and progress updates.
- Track onboarding status and generate accurate pipeline information.
- Ensure documentation is complete and compliant with company requirements.
🏢 Customer Service & Merchant Support
- Assist walk-in merchants visiting the office when required.
- Respond promptly to merchant inquiries and provide clear guidance throughout the onboarding journey.
- Build strong relationships through professional communication and proactive support.
- Simplify onboarding processes and explain requirements clearly.
Minimum Requirements
Education
- Diploma or Bachelor's degree in Business Administration, Marketing, Sales, Commerce, or a related field.
Experience
- 1–2 years of experience in sales, inside sales, customer success, account management, merchant onboarding, or a similar customer-facing role.
- Experience in technology, e-commerce, delivery platforms, fintech, or digital marketplaces is an advantage.
Preferred Skills
- Fluent in Arabic and English (spoken and written).
- Experience using CRM platforms, preferably Salesforce.
- Strong communication, negotiation, and objection-handling skills.
- Excellent organizational and multitasking abilities.
- Ability to work effectively in a fast-paced, target-driven environment.
- Strong attention to detail and commitment to delivering excellent customer experiences.
Technical Skills
- Inbound Sales
- Merchant Onboarding
- Salesforce CRM
- Lead Qualification
- Pipeline Management
- Customer Relationship Management
- Sales Coordination
- Customer Success
- Documentation Management
- Microsoft Office Suite
Core Competencies
- Customer Focus
- Communication
- Relationship Building
- Sales Orientation
- Negotiation
- Organization
- Time Management
- Problem Solving
- Adaptability
- Results Orientation
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Inbound Sales Executive
- Inside Sales Executive
- Sales Executive
- Merchant Acquisition Executive
- Merchant Onboarding Specialist
- Customer Success Executive
- Account Executive
- Business Development Executive
- Client Relationship Executive
- Sales Coordinator
Professionals from the Technology, E-commerce, Delivery Platforms, FinTech, SaaS, Retail, Hospitality, Telecommunications, Customer Service, and Digital Marketplace industries are encouraged to apply.
CV Tips
Highlight:
- Experience in inbound sales, merchant acquisition, or customer onboarding.
- CRM experience, particularly Salesforce or similar platforms.
- Sales achievements, onboarding targets, and customer satisfaction results.
- Bilingual communication skills in Arabic and English.
- Cross-functional collaboration and relationship management experience.
Application Tips
- Quantify your sales performance by including onboarding targets achieved, conversion rates, or revenue generated.
- Highlight your experience managing customer pipelines and CRM systems.
- Showcase strong communication, negotiation, and merchant relationship-building skills.
- Include experience working in fast-paced technology, e-commerce, or customer service environments.
- Optimize your CV with ATS-friendly keywords such as Inbound Sales Executive, merchant onboarding, Salesforce CRM, lead qualification, customer success, account management, sales pipeline, merchant acquisition, bilingual Arabic, and customer relationship management.
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