Job Description/Specification:
Four Seasons Resort and Residences at The Pearl-Qatar is seeking an experienced and detail-oriented Housekeeping Supervisor to oversee daily housekeeping operations and ensure the highest standards of cleanliness, hygiene, and guest satisfaction. This is an excellent opportunity for hospitality professionals who are passionate about luxury service and team leadership.
Working within one of Doha's premier luxury beachfront destinations, you will supervise housekeeping staff, inspect guest rooms and public areas, coordinate daily operations, and contribute to creating exceptional guest experiences that reflect the renowned Four Seasons standards.
About This Role
As a Housekeeping Supervisor, you will lead and support the housekeeping team in maintaining immaculate guest rooms, suites, residences, and public areas. You will be responsible for quality inspections, staff scheduling, inventory control, guest service, and ensuring compliance with health, safety, and hygiene standards. Your leadership will play a vital role in delivering the luxury experience expected by Four Seasons guests and residents.
Key Responsibilities
Housekeeping Operations
- Supervise daily housekeeping activities across guest rooms, residences, and public areas.
- Ensure all areas consistently meet Four Seasons quality and cleanliness standards.
- Conduct routine inspections and identify areas requiring improvement.
- Coordinate room readiness with the Front Office and other operational departments.
Team Leadership
- Allocate daily work assignments and monitor staff productivity.
- Train, coach, mentor, and motivate housekeeping associates.
- Support employee development through continuous guidance and performance feedback.
- Foster a positive and collaborative working environment.
Guest Service
- Respond promptly and professionally to guest requests and special requirements.
- Resolve housekeeping-related guest concerns efficiently.
- Ensure exceptional guest satisfaction through attention to detail and personalized service.
Inventory & Administration
- Monitor linen, guest supplies, amenities, and housekeeping inventory.
- Coordinate replenishment of cleaning materials and operating supplies.
- Maintain accurate housekeeping records and documentation.
- Administer lost-and-found procedures in accordance with company policies.
Health, Safety & Quality
- Ensure compliance with hygiene, sanitation, and workplace safety standards.
- Support preventive maintenance reporting by identifying maintenance issues during inspections.
- Promote sustainability initiatives and environmentally responsible housekeeping practices.
Minimum Requirements
Education
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related discipline is preferred.
Experience
- Minimum of 2 years of supervisory experience in housekeeping within a luxury hotel or resort.
- Experience managing housekeeping teams in a fast-paced hospitality environment.
- Familiarity with luxury guest service standards.
Preferred Skills
- Strong leadership and people management abilities.
- Excellent communication and interpersonal skills.
- High level of attention to detail and quality control.
- Ability to prioritize multiple tasks efficiently.
- Strong organizational and problem-solving skills.
Technical Skills
- Housekeeping Operations
- Room Inspection
- Public Area Management
- Luxury Hospitality Standards
- Staff Supervision
- Training & Coaching
- Inventory Management
- Linen Management
- Cleaning Equipment & Chemicals
- Health & Safety Compliance
- Hygiene Standards
- Lost & Found Administration
- Preventive Maintenance Reporting
- Quality Assurance
- Microsoft Office Applications
Core Competencies
- Leadership
- Teamwork
- Guest Service Excellence
- Attention to Detail
- Communication Skills
- Time Management
- Accountability
- Organization
- Decision Making
- Problem Solving
- Professionalism
- Adaptability
- Quality Focus
- Initiative
- Multitasking
- Conflict Resolution
- Integrity
- Reliability
- Positive Attitude
- Service Orientation
Benefits
- Competitive salary and comprehensive employee benefits.
- Professional learning and career development opportunities.
- Employee accommodation benefits (where applicable).
- Complimentary employee meals.
- Uniform and complimentary dry-cleaning service.
- Employee discounts at Four Seasons properties worldwide.
- Opportunity to work with one of the world's leading luxury hospitality brands.
Working Hours
- Full-time position.
- Flexible shifts, including mornings, evenings, weekends, and public holidays, based on operational requirements.
Who Can Apply?
This opportunity is ideal for candidates currently working as:
- Housekeeping Supervisor
- Senior Room Attendant
- Floor Supervisor
- Housekeeping Team Leader
- Assistant Housekeeping Manager
- Rooms Division Supervisor
- Guest Room Supervisor
- Accommodation Supervisor
Professionals from luxury hotels, resorts, serviced apartments, residences, and premium hospitality establishments are encouraged to apply.
CV Tips
- Highlight your experience supervising housekeeping teams and maintaining luxury service standards.
- Include the number of rooms, suites, or residences you managed.
- Mention experience with staff scheduling, training, inspections, and inventory management.
- Showcase achievements related to guest satisfaction, quality audits, or operational improvements.
- Include hospitality certifications and hotel management software knowledge where applicable.
Application Tips
- Demonstrate your leadership style with practical examples.
- Prepare to discuss how you handle guest complaints and quality inspections.
- Highlight your experience in maintaining cleanliness standards under tight operational deadlines.
- Emphasize your commitment to teamwork, attention to detail, and delivering exceptional guest experiences.
- Research Four Seasons' culture and values before attending your interview.
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