Job Description/Specification:
A JW Marriott Hotel, part of Marriott International, is seeking a friendly and customer-focused Host/Hostess to join its Food & Beverage team in Doha, Qatar. As the first point of contact for restaurant guests, you will create a warm welcome, manage seating arrangements, and ensure every guest enjoys an exceptional dining experience.
This role is ideal for individuals with excellent communication skills, a positive attitude, and a passion for hospitality and customer service.
About This Role
As a Host/Hostess, you will welcome guests, manage restaurant seating, coordinate table assignments, maintain dining area standards, and support the restaurant team in delivering outstanding guest experiences.
Key Responsibilities
🍽️ Guest Reception
- Welcome guests warmly and determine seating requirements.
- Escort guests to their tables and present menus.
- Manage seating arrangements to maximize dining efficiency.
- Provide assistance to guests throughout their dining experience.
🪑 Dining Room Operations
- Prepare and organize tables before guest arrival.
- Ensure place settings, menus, and dining areas meet hotel standards.
- Monitor table availability and coordinate seating efficiently.
- Rearrange tables and seating for groups or special occasions.
🤝 Guest Experience
- Respond to guest inquiries and special requests professionally.
- Maintain a welcoming atmosphere throughout the restaurant.
- Coordinate with restaurant staff to ensure smooth guest service.
- Support the team in delivering exceptional hospitality.
🧹 Quality & Safety
- Maintain cleanliness of reception and dining areas.
- Follow hotel hygiene, safety, and security procedures.
- Ensure compliance with Marriott service standards.
- Report maintenance or safety concerns promptly.
Minimum Requirements
Education
- High school diploma or equivalent.
Experience
- Previous hospitality or customer service experience is an advantage.
- Fresh candidates with excellent customer service skills are encouraged to apply.
Preferred Skills
- Excellent communication and interpersonal skills.
- Friendly, professional, and customer-focused attitude.
- Ability to multitask in a fast-paced environment.
- Strong organizational and teamwork skills.
- Fluency in English; additional languages are an advantage.
Technical Skills
- Restaurant Seating Management
- Guest Relations
- Customer Service
- Table Reservation Management
- Food & Beverage Operations
- Telephone Etiquette
- Microsoft Office (Basic)
- Hospitality Service Standards
Core Competencies
- Customer Service Excellence
- Communication
- Teamwork
- Attention to Detail
- Professionalism
- Time Management
- Organization
- Adaptability
- Positive Attitude
- Relationship Building
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Host
- Hostess
- Restaurant Host
- Guest Relations Host
- Front of House Associate
- Restaurant Receptionist
- Dining Room Host
- Food & Beverage Attendant
- Customer Service Representative
- Hospitality Associate
Professionals from the Hospitality, Hotels, Restaurants, Food & Beverage, Tourism, Luxury Hospitality, and Customer Service industries are encouraged to apply.
CV Tips
Highlight:
- Customer service or hospitality experience.
- Restaurant or hotel front-of-house experience.
- Guest relations and communication skills.
- Experience managing reservations or seating arrangements.
- Language skills and teamwork achievements.
Application Tips
- Highlight your hospitality and customer service experience.
- Showcase strong communication and interpersonal skills.
- Demonstrate your ability to work in a fast-paced, guest-focused environment.
- Include examples of delivering excellent guest experiences.
- Optimize your CV with ATS-friendly hospitality and restaurant service keywords.
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