Job Description/Specification:
Seib Insurance and Reinsurance – Qatar is seeking a motivated and results-driven Telemarketing Officer to join its growing Retail team. This role is responsible for generating new business opportunities, converting prospective customers into clients, achieving sales targets, and supporting the growth of the company's retail insurance portfolio through proactive outbound sales and customer engagement.
The successful candidate will manage the complete sales cycle—from prospecting and lead generation to closing sales and maintaining customer relationships. This is an excellent opportunity for sales professionals who enjoy working in a fast-paced, target-driven environment and are passionate about delivering exceptional customer experiences.
About This Role
As a Telemarketing Officer, you will promote insurance products and services, identify customer needs, handle inquiries and objections, generate referrals, and ensure customers receive suitable insurance solutions. You will also maintain accurate customer records, conduct follow-up activities, support sales campaigns, and contribute to business growth through cross-selling, upselling, and customer retention initiatives.
Key Responsibilities
Sales & Business Development
- Generate new business opportunities through outbound telemarketing activities.
- Promote and explain insurance products and services to prospective customers.
- Identify customer needs and recommend appropriate insurance solutions.
- Manage the complete sales process from lead generation to policy conversion.
- Achieve monthly sales targets and key performance indicators (KPIs).
Customer Relationship Management
- Respond professionally to customer inquiries and provide accurate product information.
- Handle customer objections and negotiate effectively to close sales.
- Conduct regular follow-up with prospective customers to maximize conversion opportunities.
- Build long-term customer relationships to improve retention and repeat business.
- Ensure solutions remain appropriate through ongoing customer engagement and reviews.
Lead Generation & Portfolio Growth
- Generate referrals and identify new sales opportunities through existing and prospective customers.
- Support the expansion of the retail insurance portfolio.
- Participate in cross-selling and upselling initiatives to maximize customer value.
- Monitor market opportunities and contribute to business growth strategies.
Sales Administration & Reporting
- Maintain accurate customer records and update CRM databases.
- Record all customer interactions, sales activities, and telemarketing outcomes.
- Manage sales pipelines and monitor lead progression.
- Support campaign management, competitive tracking, and performance reporting.
- Conduct customer satisfaction and service feedback surveys when required.
Professional Development & Compliance
- Continuously improve technical knowledge of insurance products and industry developments.
- Maintain high standards of verbal and written communication.
- Ensure ethical selling practices and compliance with company policies.
- Deliver professional customer service while protecting the company's reputation.
Minimum Requirements
Education
- Bachelor's Degree or equivalent qualification in Business Administration, Marketing, Sales, Insurance, Finance, or a related discipline.
Experience
- Minimum 1 year of experience in telemarketing, sales, customer service, or business development.
- Proven track record of achieving sales targets and business development objectives.
- Experience within the insurance, banking, financial services, or customer-facing industries is preferred.
- Knowledge of the Qatari travel agency market or established industry contacts is considered an advantage.
Preferred Skills
- Strong sales, negotiation, and persuasion skills.
- Excellent customer service and relationship management abilities.
- Strong objection handling and closing techniques.
- Good analytical and problem-solving skills.
- Ability to work in a target-driven and fast-paced environment.
- Fluency in English is required.
- Arabic language skills are an advantage.
- Additional language proficiency is considered a plus.
Technical Skills
- Telemarketing
- Sales & Business Development
- Customer Relationship Management (CRM)
- Lead Generation
- Pipeline Management
- Customer Service
- Sales Negotiation
- Cross-selling & Upselling
- Data Entry
- Microsoft Office Suite
- CRM Software
- Sales Reporting
- Market Research
- Campaign Management
Core Competencies
- Customer Focus
- Communication Skills
- Sales Orientation
- Negotiation
- Persuasion
- Relationship Building
- Problem Solving
- Time Management
- Attention to Detail
- Adaptability
- Teamwork
- Accountability
- Initiative
- Resilience
- Results Orientation
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Telemarketing Officer
- Telemarketing Executive
- Sales Executive
- Inside Sales Representative
- Customer Service Executive
- Business Development Executive
- Telesales Executive
- Insurance Sales Advisor
- Customer Relationship Executive
- Retail Sales Executive
Professionals from insurance, banking, financial services, telecommunications, travel, retail, healthcare, and customer service industries are encouraged to apply.
CV Tips
To improve your chances of being shortlisted, ensure your CV highlights:
- Telemarketing and outbound sales experience.
- Achievement of sales targets and KPIs.
- Customer relationship management and CRM system experience.
- Lead generation, pipeline management, and follow-up activities.
- Cross-selling and upselling achievements.
- Strong communication and negotiation skills.
- Knowledge of insurance products or financial services, if applicable.
- Quantifiable achievements such as sales revenue, conversion rates, customer retention, or business growth contributions.
Application Tips
- Highlight your experience in telemarketing, sales, and customer relationship management.
- Demonstrate your ability to achieve and exceed sales targets in a target-driven environment.
- Prepare examples of how you successfully handled customer objections and closed sales.
- Showcase your communication, negotiation, and persuasion skills.
- Emphasize your experience using CRM systems and managing sales pipelines.
- Be ready to discuss your approach to lead generation, customer retention, and cross-selling opportunities.
- Quantify your achievements with measurable results such as conversion rates, revenue generated, sales targets achieved, or customer satisfaction improvements.
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