Job Description/Specification:
QNB Group, the largest financial institution in the Middle East and Africa (MEA), is seeking an experienced Assistant Vice President – Central Operations Relationship Management to support the implementation of the Group's Target Operating Model (TOM) across its international branches and subsidiaries. This strategic role is responsible for driving operational excellence, governance, regulatory compliance, quality assurance, and cross-border operational initiatives that strengthen QNB's global banking network.
The successful candidate will collaborate with international branches, corporate departments, and senior leadership to implement new products, optimize operational processes, coordinate strategic projects, and ensure compliance with global banking regulations and internal governance standards. This is an excellent opportunity for senior banking professionals with extensive experience in international banking operations, operational governance, and transformation initiatives.
About This Role
As the Assistant Vice President – Central Operations Relationship Management, you will oversee the implementation of operational frameworks, governance standards, quality assurance initiatives, and international banking projects across QNB's global operations. You will provide operational guidance to international branches, monitor regulatory compliance, coordinate system and product implementations, and drive continuous process improvement while supporting the Group's strategic objectives.
Key Responsibilities
Operational Governance & Target Operating Model (TOM)
- Support the implementation of the Group's Target Operating Model (TOM) across international branches and subsidiaries.
- Conduct operational assessments, gap analyses, and governance reviews.
- Support the implementation of operational governance frameworks and quality assurance standards.
- Review and improve operational policies, procedures, and business processes.
- Monitor branch operational performance and ensure alignment with Group standards.
International Operations Management
- Coordinate operational support for international branches throughout implementation and business expansion initiatives.
- Provide guidance on operational procedures, product implementation, and process standardization.
- Collect and evaluate country-specific operational and regulatory requirements.
- Monitor daily, weekly, and monthly operational reporting from international branches.
- Conduct periodic visits to international branches to assess operational performance and compliance.
Project Management & Business Transformation
- Coordinate international banking projects, including new product launches, system implementations, acquisitions, and operational enhancements.
- Support efficiency improvement, process optimization, and digital transformation initiatives.
- Collaborate with stakeholders to implement operational improvements across the international banking network.
- Monitor project progress and ensure successful implementation of corporate initiatives.
Compliance, Risk & Quality Assurance
- Support the implementation of quality assurance frameworks across designated countries.
- Monitor regulatory compliance and escalate issues to Group Compliance where required.
- Coordinate responses to internal and external audit findings and ensure timely closure of recommendations.
- Support operational risk management activities, including Risk and Control Self-Assessments (RCSA), Key Risk Indicators (KRIs), incident reporting, and remediation.
- Ensure compliance with AML, CTF, sanctions, data protection, fraud prevention, and other regulatory requirements.
Stakeholder & Relationship Management
- Build strong working relationships with internal departments, international branches, regulators, and business stakeholders.
- Coordinate Service Level Agreements (SLAs) to improve operational efficiency.
- Provide operational guidance, mentoring, and support to branch management and project teams.
- Prepare operational reports, business documentation, and management presentations.
Minimum Requirements
Education
- Bachelor's Degree in Banking, Finance, Business Administration, Accounting, Economics, Marketing, Information Technology, or a related discipline.
- Master's Degree is preferred.
Experience
- Minimum 10 years of banking operations experience.
- At least 5 years of experience managing international banking operations.
- Extensive experience in electronic banking, banking operations, and operational governance.
- Experience implementing operational transformation projects across international banking environments.
- Proven experience in compliance management, quality assurance, and regulatory implementation.
- Experience developing business requirements, operational procedures, and governance documentation.
Preferred Skills
- Strong knowledge of international banking operations and regulatory requirements.
- Expertise in operational governance and process improvement.
- Excellent project management and stakeholder management skills.
- Strong leadership, coaching, and team development capabilities.
- Advanced analytical, problem-solving, and decision-making skills.
- Excellent written communication and documentation skills.
- Ability to manage multiple strategic initiatives in a fast-paced environment.
Technical Skills
- International Banking Operations
- Target Operating Model (TOM) Implementation
- Electronic Banking
- Banking Operations
- Operational Governance
- Business Process Reengineering
- Project Management
- Operational Risk Management
- Regulatory Compliance
- AML & CTF Compliance
- Quality Assurance
- Policy & Procedure Development
- Business Requirements Documentation
- Core Banking Systems
- KPI Development & Performance Monitoring
- Service Level Agreement (SLA) Management
- Audit Coordination
- Microsoft Office Suite
Core Competencies
- Leadership
- Strategic Thinking
- Operational Excellence
- Project Management
- Stakeholder Management
- Communication Skills
- Analytical Thinking
- Problem Solving
- Decision Making
- Risk Management
- Regulatory Compliance
- Change Management
- Continuous Improvement
- Team Development
- Results Orientation
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Assistant Vice President – Operations
- Operations Manager
- International Operations Manager
- Banking Operations Manager
- Operational Excellence Manager
- Business Transformation Manager
- Governance Manager
- Compliance Manager
- Program Manager – Banking
- Business Process Manager
- Operations Project Manager
- Head of Banking Operations
Professionals from commercial banks, investment banks, financial institutions, fintech organizations, banking operations, governance, compliance, and operational transformation functions are encouraged to apply.
CV Tips
To improve your chances of being shortlisted, ensure your CV highlights:
- International banking operations and branch management experience.
- Operational governance, Target Operating Model (TOM), or business transformation projects.
- Banking operations, electronic banking, and core banking system expertise.
- Regulatory compliance, audit coordination, and operational risk management experience.
- Process improvement, quality assurance, and operational efficiency achievements.
- Experience managing international stakeholders and cross-functional projects.
- Policy development, business requirements documentation, and procedural writing.
- Quantifiable achievements such as operational improvements, successful branch implementations, cost reductions, audit compliance, or project delivery outcomes.
Application Tips
- Highlight your experience managing international banking operations and operational transformation initiatives.
- Demonstrate your knowledge of banking regulations, compliance frameworks, and governance best practices.
- Prepare examples of projects involving Target Operating Model (TOM) implementation, process optimization, or new product rollouts.
- Showcase your expertise in operational risk management, audit remediation, and quality assurance.
- Emphasize your leadership experience in coordinating cross-functional and international teams.
- Be ready to discuss electronic banking, core banking systems, operational governance, and regulatory compliance frameworks.
- Quantify your achievements with measurable outcomes such as improved operational efficiency, successful international branch implementations, audit improvements, or enhanced service delivery.
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