Job Description/Specification:
Raffles Doha, located within the iconic Katara Towers in Lusail, is seeking an exceptional Raffles Ambassador to deliver world-class luxury hospitality experiences. As the first point of contact for guests, you will create personalized arrival and departure experiences while embodying the elegance, sophistication, and legendary service standards that define the Raffles brand.
This role goes beyond traditional front office responsibilities by focusing on building meaningful guest relationships, anticipating individual preferences, and ensuring every stay is seamless and memorable. It is an excellent opportunity for hospitality professionals who are passionate about delivering bespoke luxury service in one of Qatar's most prestigious hotels.
About This Role
As a Raffles Ambassador, you will provide exceptional front office and guest relations services while delivering personalized experiences throughout the guest journey. You will coordinate with multiple hotel departments to ensure flawless service delivery, manage guest requests professionally, and uphold the highest standards of luxury hospitality and operational excellence.
Key Responsibilities
Guest Experience
- Welcome guests with warmth, professionalism, and personalized attention.
- Deliver exceptional arrival, departure, and overall guest experiences in line with Raffles luxury standards.
- Anticipate guest preferences and create memorable, bespoke experiences.
- Build lasting guest relationships through thoughtful and attentive service.
Front Office Operations
- Manage guest check-in, check-out, room assignments, billing, and cashiering procedures accurately.
- Maintain accurate guest records and profiles to support personalized service.
- Ensure compliance with front office policies, procedures, and operational standards.
- Utilize hotel management systems to support efficient front office operations.
Guest Relations
- Handle guest requests, inquiries, and concerns promptly and professionally.
- Take ownership of service recovery and resolve guest issues with empathy and efficiency.
- Promote hotel facilities, dining venues, wellness experiences, and loyalty programs.
- Support VIP arrivals, special occasions, and personalized guest arrangements.
Team Collaboration
- Coordinate closely with Butler Service, Concierge, Housekeeping, Guest Relations, and other operational departments.
- Contribute to maintaining seamless communication across hotel teams.
- Participate in training sessions and support continuous service improvement initiatives.
- Foster a collaborative culture that reflects Raffles' commitment to luxury hospitality excellence.
Minimum Requirements
Education
- Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related discipline is preferred.
Experience
- Previous experience in Front Office, Guest Relations, or luxury hospitality is preferred.
- Experience in luxury hotels, resorts, or premium hospitality environments is an advantage.
Preferred Skills
- Exceptional customer service and guest engagement skills.
- Excellent verbal and written communication abilities.
- Strong interpersonal and relationship-building skills.
- Professional appearance and polished presentation.
- Ability to remain calm and composed in fast-paced environments.
- Strong attention to detail and organizational skills.
- Fluency in English is required.
- Additional language proficiency is highly desirable.
Technical Skills
- Front Office Operations
- Guest Relations
- Luxury Hospitality Service
- Opera Property Management System (PMS)
- Hotel Reservation Systems
- Billing & Cashiering
- Guest Profile Management
- Microsoft Office Suite
- Complaint Resolution
- Customer Relationship Management
Core Competencies
- Customer Focus
- Luxury Service Excellence
- Communication Skills
- Interpersonal Skills
- Professionalism
- Attention to Detail
- Problem Solving
- Teamwork
- Emotional Intelligence
- Adaptability
- Time Management
- Confidentiality
- Service Recovery
- Accountability
- Cultural Awareness
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Raffles Ambassador
- Guest Relations Officer
- Guest Experience Agent
- Front Desk Agent
- Front Office Executive
- Front Office Associate
- Hotel Receptionist
- Butler Service Associate
- Guest Service Agent
- Luxury Hospitality Executive
Professionals from luxury hotels, five-star resorts, premium hospitality brands, boutique hotels, serviced residences, and customer service environments are encouraged to apply.
CV Tips
To improve your chances of being shortlisted, ensure your CV highlights:
- Experience in luxury hospitality or front office operations.
- Guest relations and personalized customer service achievements.
- Experience using Opera PMS or similar Property Management Systems.
- Strong communication and multilingual abilities.
- Service recovery and complaint resolution experience.
- Knowledge of luxury hospitality standards and VIP guest handling.
- Collaboration with cross-functional hotel departments.
- Awards, guest recognition, or measurable customer satisfaction achievements.
Application Tips
- Research the Raffles brand, its luxury service philosophy, and Raffles Doha before your interview.
- Complete the mandatory AssessFirst assessment promptly after submitting your application.
- Demonstrate your passion for delivering personalized luxury guest experiences.
- Prepare examples of how you exceeded guest expectations or successfully resolved complex guest situations.
- Highlight your experience with Opera PMS, front office operations, and guest relations.
- Showcase your professionalism, communication skills, and ability to build meaningful guest relationships.
- Maintain impeccable grooming, confidence, and a polished presentation throughout the interview process.
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