Crisis Management & Business Continuity Manager

Job Description/Specification:

Qatar Airways Group is seeking a highly organized and proactive Crisis Management and Business Continuity Manager to strengthen its enterprise resilience capabilities. This role is responsible for supporting crisis preparedness, leading business continuity initiatives, coordinating emergency response activities, and ensuring operational resilience across one of the world's leading aviation organizations.

The successful candidate will work with cross-functional teams across Qatar Airways Group's diverse business portfolio to develop, implement, and continuously improve crisis management and business continuity strategies that minimize operational disruptions and protect critical business functions.

About This Role

As a Crisis Management and Business Continuity Manager, you will play a vital role in preparing the organization for emergencies, coordinating responses during business disruptions, and improving resilience through planning, training, and continuous program development. This is an excellent opportunity for professionals looking to build leadership experience in risk management, operational resilience, and corporate emergency management within the aviation industry.

Key Responsibilities

🚨 Crisis Management

• Lead key activities within the Corporate Emergency Response Plan during crisis situations.
• Coordinate organizational responses during emergency and business continuity events.
• Support rapid decision-making to minimize operational disruption.
• Ensure critical business services remain operational during incidents.
• Collaborate with internal stakeholders during emergency response operations.

🔄 Business Continuity Management

• Support the implementation and continuous improvement of the Corporate Business Continuity Programme.
• Develop, review, and maintain business continuity plans across business units.
• Monitor business continuity readiness across the organization.
• Conduct business impact assessments and continuity planning activities.
• Recommend improvements to resilience strategies and operational recovery plans.

🤝 Stakeholder Management

• Build strong working relationships with internal departments and external partners.
• Collaborate with operational teams to enhance organizational resilience.
• Support resilience planning across Qatar Airways' global network.
• Coordinate with senior management during crisis response activities.

🎓 Training & Preparedness

• Design and deliver business continuity and crisis management training programs.
• Conduct scenario-based emergency exercises and simulation workshops.
• Prepare teams for crisis situations through awareness initiatives.
• Evaluate training effectiveness and recommend improvements.

📈 Continuous Improvement

• Review and update crisis management procedures and documentation.
• Identify emerging risks and resilience opportunities.
• Support organizational resilience initiatives aligned with international best practices.
• Contribute to the enhancement of emergency response capabilities.

Minimum Requirements

🎓 Education

• Bachelor's Degree from a recognized college or university in:
  • Business Administration
  • Risk Management
  • Emergency Management
  • Disaster Management
  • Aviation Management
  • Engineering
  • Public Administration
  • Or a related discipline

💼 Experience

• Experience supporting or implementing:
  • Business Continuity Management (BCM)
  • Crisis Management
  • Emergency Response
  • Operational Resilience
  • Disaster Recovery
• Experience developing or maintaining emergency response frameworks.
• Exposure to delivering crisis management or business continuity training.

Preferred Skills

• Business Continuity Planning (BCP)
• Crisis Management
• Emergency Response Planning
• Incident Management
• Business Impact Analysis (BIA)
• Risk Assessment
• Operational Resilience
• Disaster Recovery Planning
• Crisis Communications
• Emergency Exercises & Simulations
• Business Recovery Planning
• Corporate Governance

Technical Skills

• Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Business Continuity Documentation
• Risk Registers
• Incident Reporting Systems
• Data Analysis and Reporting
• Project Coordination

Core Competencies

• 🚨 Crisis Leadership
• 📋 Strategic Planning
• 🧩 Problem Solving
• 📊 Risk Assessment
• 🤝 Stakeholder Management
• 🗣 Excellent Communication Skills
• 📅 Organization & Planning
• ⚡ Decision Making Under Pressure
• 🎯 Attention to Detail
• 👥 Team Collaboration
• 🚀 Leadership Potential
• 🔄 Adaptability & Resilience

Who Can Apply?

This opportunity is well suited for professionals currently working as:

• Business Continuity Specialist
• Business Continuity Coordinator
• Crisis Management Specialist
• Emergency Management Officer
• Risk Management Officer
• Operational Resilience Specialist
• Disaster Recovery Coordinator
• Corporate Security Specialist
• Aviation Operations Specialist
• Enterprise Risk Analyst
• HSE Emergency Coordinator
• Resilience Program Coordinator

Professionals from aviation, airports, transportation, oil & gas, logistics, government, utilities, telecommunications, banking, healthcare, defense, or other critical infrastructure sectors are encouraged to apply.

CV Tips

To maximize your chances of selection:

• Highlight experience in business continuity, crisis management, emergency response, or operational resilience.
• Include any experience coordinating emergency exercises or simulation drills.
• Mention experience developing Business Continuity Plans (BCPs), Emergency Response Plans (ERPs), or Disaster Recovery Plans (DRPs).
• Showcase projects involving risk assessment, incident management, or organizational resilience.
• Include relevant certifications such as:
  • ISO 22301 Business Continuity Management
  • CBCI (Certificate of the Business Continuity Institute)
  • CBCP / MBCP
  • ISO 31000 Risk Management
  • PMP or PRINCE2 (if applicable)
  • Incident Command System (ICS)
  • Emergency Management certifications
• Demonstrate examples of working under pressure, leading cross-functional teams, and coordinating critical business operations.

Application Tips

Before applying:

• ✅ Tailor your CV to emphasize business continuity and crisis management experience.
• ✅ Highlight leadership, stakeholder management, and emergency response coordination.
• ✅ Include measurable achievements related to resilience, recovery planning, or operational improvements.
• ✅ Showcase experience delivering training, conducting exercises, or improving organizational preparedness.
• ✅ Apply early, as Qatar Airways attracts a large number of qualified applicants for corporate resilience and leadership roles.

Looking for more Aviation, Risk Management, Business Continuity, Emergency Management, Corporate Security, Operations, and Leadership jobs in Qatar? Explore the latest opportunities on QatarJobPortal.com and discover rewarding careers with Qatar Airways, Hamad International Airport, and other leading organizations across Qatar.