Reservations Services Agent

Mandarin Oriental Doha is seeking a professional and customer-focused Reservations Services Agent to join its Reservations team. This role is ideal for hospitality professionals who excel in guest communication, reservation management, and delivering exceptional luxury service. You will play a key role in creating outstanding guest experiences by managing room, restaurant, and spa reservations while maximizing revenue opportunities.

About This Role

As a Reservations Services Agent, you will be the primary point of contact for guests making reservations and inquiries. You will handle bookings via phone, email, and reservation systems, ensuring every interaction reflects Mandarin Oriental's renowned luxury service standards. The role requires excellent communication, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

🏨 Reservations Management

✅ Process room, restaurant, and spa reservations accurately and efficiently.

✅ Verify room availability, rates, and booking requirements.

✅ Record guest preferences and special requests within the reservation system.

☎️ Guest Communication

✅ Handle incoming calls, emails, and reservation inquiries professionally.

✅ Respond promptly to guest requests, complaints, and booking modifications.

✅ Provide accurate information about hotel facilities, room types, rates, and services.

💼 Sales & Revenue Support

✅ Apply upselling and cross-selling techniques to maximize hotel revenue.

✅ Prepare proposals, confirmation letters, and pro-forma invoices for guests and travel agencies.

✅ Ensure reservations comply with hotel policies, including payment guarantees and cancellation terms.

🤝 Team Collaboration

✅ Coordinate closely with Front Office, Food & Beverage, Spa, and Housekeeping teams.

✅ Escalate complex guest concerns to the appropriate managers.

✅ Support colleagues in delivering seamless luxury guest experiences.

⭐ Guest Experience

✅ Deliver personalized and professional service aligned with Forbes and Mandarin Oriental luxury standards.

✅ Build positive relationships with guests while ensuring complete satisfaction throughout the reservation process.

Minimum Requirements

🎓 Education

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.

💼 Experience

• Minimum 1 year of experience in a Reservations role within a 5-star luxury hotel.
• Previous experience in the Middle East hospitality industry is an advantage.
• Experience using hotel reservation or Property Management Systems (PMS) is preferred.

🛠 Skills

✔ Hotel Reservations

✔ Guest Relations

✔ Customer Service

✔ Reservation Systems

✔ Sales & Upselling

✔ Communication Skills

✔ Time Management

✔ Multitasking

✔ Microsoft Office

✔ Attention to Detail

✔ Team Collaboration

✔ Problem Solving

🌍 Language Requirements

• Excellent written and spoken English.
• Additional languages are considered an advantage.

Who Can Apply?

This opportunity is ideal for:

• 🏨 Reservations Agents
• ☎️ Reservations Coordinators
• 🛎️ Front Office Agents
• 🤝 Guest Relations Officers
• 📞 Customer Service Representatives (Hospitality)
• 🌟 Hospitality Professionals with luxury hotel experience

Candidates with experience in 5-star hotels, luxury resorts, or premium hospitality brands are encouraged to apply.

Why Apply?

Joining Mandarin Oriental Doha offers the opportunity to build your hospitality career with one of the world's most prestigious luxury hotel brands.

Benefits include:

• ⭐ Competitive salary and comprehensive benefits package.
• ⭐ Accommodation and transportation provided.
• ⭐ Annual vacation and relocation tickets.
• ⭐ Global learning and professional development programs.
• ⭐ Employee wellness initiatives and international career opportunities.
• ⭐ Exclusive employee hotel stay benefits through the MOstay program.

CV & Interview Tips

To strengthen your application:

• 📄 Highlight your experience managing hotel reservations, guest inquiries, and booking systems.
• ☎️ Demonstrate your ability to provide exceptional customer service in a luxury hospitality environment.
• 💻 Mention experience with hotel Property Management Systems (PMS), Central Reservation Systems (CRS), or hospitality software.
• 💰 Include examples of successfully upselling rooms, dining, or spa services.
• 💡 During interviews, be prepared to discuss handling guest requests, managing reservation changes, resolving complaints, and delivering personalized luxury service.

Application Tips

Before applying:

• ✅ Update your CV with your latest hospitality and reservations experience.
• ✅ Highlight experience in luxury or 5-star hotels.
• ✅ Showcase strong communication, sales, and guest service skills.
• ✅ Include any experience with reservation systems and hotel software.
• ✅ Apply early, as opportunities with Mandarin Oriental are highly competitive.

Looking for more Hospitality, Reservations, Front Office, Guest Relations, Luxury Hotel, and Customer Service jobs in Qatar? Browse the latest opportunities on QatarJobPortal.com and discover rewarding careers with leading hotels and hospitality brands across Qatar.