Job Description/Specification:
QNB Group is seeking a detail-oriented Administrative Support Officer – Operations Control & Quality Assurance to provide essential administrative and operational support within its Operations division. This role is ideal for organized professionals with experience in document management, office administration, records management, and logistics support who can ensure smooth day-to-day operations while maintaining high standards of accuracy and confidentiality.
The successful candidate will support document processing, filing systems, mail coordination, office supply management, and administrative activities in accordance with the bank's operational procedures and compliance standards.
About This Role
As an Administrative Support Officer, you will be responsible for maintaining physical and electronic records, managing document scanning and retrieval, coordinating internal and external mail, and ensuring office supplies are available for daily operations. You will work closely with internal departments, vendors, and service providers while supporting operational efficiency through effective administrative practices.
This role requires excellent organizational skills, attention to detail, and the ability to manage multiple routine administrative tasks in a highly regulated banking environment.
Key Responsibilities
📁 Document & Records Management
✅ Scan, organize, and archive business documents accurately.
✅ Maintain physical and electronic filing systems.
✅ Retrieve files and records promptly upon authorized requests.
✅ Ensure documents are indexed and stored according to internal procedures.
📬 Mail & Administrative Coordination
✅ Manage incoming and outgoing internal and external mail.
✅ Coordinate document dispatch and deliveries through mail services.
✅ Maintain mail tracking records and delivery logs.
📦 Office Supplies & Inventory
✅ Raise office supply and stationery requests through internal procurement systems.
✅ Monitor stock levels and coordinate replenishment when required.
✅ Verify deliveries from vendors and ensure proper storage or distribution.
📊 Administrative Support
✅ Assist departments with routine administrative activities.
✅ Maintain accurate operational records and documentation.
✅ Support meetings, logistics, and general office coordination when required.
🛡️ Compliance & Operational Support
✅ Ensure compliance with company policies, banking regulations, and document handling procedures.
✅ Maintain confidentiality of sensitive information.
✅ Complete mandatory compliance and operational training.
Minimum Requirements
🎓 Education
- Bachelor's Degree in Business Administration, Management, Commerce, or a related field.
💼 Experience
- Minimum 1 year of experience in administrative support, office administration, records management, or a similar role.
- Experience in banking, financial services, or corporate environments is an advantage.
- Experience supporting office logistics, document control, or administrative operations is preferred.
🛠 Technical Skills
✔ Office Administration
✔ Document Management
✔ Records Management
✔ Filing Systems
✔ Data Entry
✔ Microsoft Office (Excel, Word, Outlook)
✔ Administrative Coordination
✔ Inventory & Stationery Management
✔ Mail Coordination
✔ Procurement Systems (Coupa experience is an advantage)
✔ Organizational Skills
✔ Attention to Detail
🌍 Language Requirements
- Excellent written and spoken English.
- Arabic language skills are considered an advantage.
Who Can Apply?
This opportunity is suitable for:
- 📁 Administrative Officers
- 📋 Office Administrators
- 🏢 Administrative Assistants
- 📂 Document Controllers
- 📄 Records Management Officers
- 📬 Office Coordinators
- 📦 Logistics & Administration Assistants
- 💼 Banking Operations Support Staff
Fresh graduates with strong administrative skills and relevant internships may also be considered if they meet the employer's requirements.
Why Apply?
Joining QNB Group offers the opportunity to build a career with one of the Middle East and Africa's leading financial institutions while gaining valuable experience in banking operations and corporate administration.
Benefits include:
- ⭐ Career opportunities with one of the region's leading banks.
- ⭐ Exposure to professional banking operations and administrative processes.
- ⭐ Structured learning and career development opportunities.
- ⭐ Stable and collaborative working environment.
- ⭐ Opportunity to develop expertise in corporate administration within the financial sector.
CV & Interview Tips
To strengthen your application:
- 📄 Highlight experience in office administration, document management, filing systems, or records administration.
- 📊 Showcase your proficiency in Microsoft Office, particularly Excel and Word.
- 📁 Include experience managing confidential documents, coordinating office supplies, or supporting business operations.
- 🤝 Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
- 💡 During interviews, be prepared to discuss document management practices, administrative workflows, inventory control, confidentiality, and how you prioritize routine operational tasks.
Application Tips
Before applying:
- ✅ Update your CV with your latest administrative or office support experience.
- ✅ Highlight experience with document control, filing systems, and office coordination.
- ✅ Include proficiency in Microsoft Office and any procurement or document management systems.
- ✅ Prepare the required supporting documents, including your CV, Qatar ID (Front & Back), Educational Certificate, and Passport, before submitting your application.
- ✅ Apply before the closing date, as banking opportunities with QNB are highly competitive.
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