IT Supervisor

Westin Doha is seeking an IT Support Specialist to provide technical support and ensure the smooth operation of the hotel's IT infrastructure. This opportunity is ideal for IT professionals with experience in troubleshooting hardware, software, networks, and business applications while delivering excellent user support in a fast-paced hospitality environment.

The successful candidate will be responsible for maintaining IT systems, supporting end users, resolving technical issues, and contributing to the efficient operation of technology services across the hotel.

About This Role

As an IT Support Specialist, you will provide first-line technical support for hotel systems, applications, and end users. Your responsibilities will include troubleshooting hardware and software issues, managing user accounts, supporting network and communication systems, and assisting with system maintenance and upgrades.

Working closely with various hotel departments, you will help ensure business continuity by maintaining reliable IT services and recommending improvements that enhance operational efficiency.

Key Responsibilities

💻 Technical Support

✅ Troubleshoot and resolve hardware, software, and system-related issues.

✅ Provide technical assistance and guidance to hotel employees.

✅ Support business applications and ensure smooth daily operations.

🖥️ System Administration

✅ Manage user accounts, system access, and application support.

✅ Perform system maintenance, software updates, and routine monitoring.

✅ Maintain accurate records of technical issues, installations, and resolutions.

🌐 Network & Infrastructure Support

✅ Support network connectivity, telecommunications, and client/server environments.

✅ Assist with the planning and maintenance of IT infrastructure.

✅ Monitor system performance and recommend improvements where necessary.

📊 Process Improvement

✅ Analyze recurring technical issues and recommend long-term solutions.

✅ Support continuous improvement initiatives to enhance system performance and operational efficiency.

✅ Assist with IT documentation, reporting, and compliance with company procedures.

🤝 User Training & Collaboration

✅ Train employees on the effective use of IT systems and software.

✅ Work closely with internal departments to resolve technical requirements.

✅ Support the IT team in delivering reliable technology services across the hotel.

Minimum Requirements

🎓 Education

• Technical, Trade, or Vocational School qualification in Information Technology, Computer Science, or a related discipline.

💼 Experience

• Minimum 2 years of experience in IT support, helpdesk, or systems administration.
• Previous experience in the hospitality industry is an advantage.
• Experience supporting business applications, user accounts, and IT infrastructure.

🛠️ Technical Skills

✔ IT Helpdesk Support

✔ Hardware & Software Troubleshooting

✔ Windows Operating Systems

✔ User Account Administration

✔ Network & Telecommunications Support

✔ Client/Server Environment

✔ Point of Sale (POS) Systems

✔ System Maintenance

✔ Microsoft Office Suite

✔ IT Documentation & Reporting

🌍 Language Requirements

• Good command of English (spoken and written).

Who Can Apply?

This opportunity is suitable for:

• 💻 IT Support Specialists
• 🖥️ Helpdesk Technicians
• 🌐 Desktop Support Engineers
• ⚙️ Systems Support Analysts
• 📡 IT Technicians
• 🏨 Hospitality IT Professionals
• 🛠️ Technical Support Engineers

Candidates with experience supporting hotel systems, business applications, or enterprise IT environments are encouraged to apply.

Why Apply?

Working with Westin and Marriott International offers an excellent opportunity to build your IT career within one of the world's leading hospitality groups.

Benefits include:

• ⭐ Career development with an internationally recognized hotel brand.
• ⭐ Exposure to enterprise hospitality technology systems.
• ⭐ Professional training and learning opportunities.
• ⭐ Collaborative and diverse work environment.
• ⭐ Opportunity to support modern hotel technology and digital operations.

CV & Interview Tips

To improve your chances of getting shortlisted:

• 📄 Highlight your experience troubleshooting hardware, software, and network issues.
• 💻 Include experience supporting Windows environments, POS systems, user accounts, and enterprise applications.
• 📊 Mention any projects involving system upgrades, process improvements, or IT infrastructure support.
• 🛠️ List relevant certifications such as CompTIA A+, Network+, Microsoft, Cisco, or ITIL if applicable.
• 💡 During interviews, be prepared to explain how you diagnose technical issues, prioritize support requests, and deliver excellent customer service in a fast-paced environment.

Application Tips

Before applying:

• ✅ Update your CV with your latest IT support experience and technical skills.
• ✅ Highlight experience with troubleshooting, system administration, and user support.
• ✅ Include any technical certifications, training, or hospitality IT experience.
• ✅ Demonstrate your problem-solving, communication, and customer service abilities.
• ✅ Apply early, as IT positions with international hotel brands are highly competitive.

Looking for more IT, Helpdesk, Systems Administration, and Hospitality jobs in Qatar? Browse the latest opportunities on QatarJobPortal.com and check back regularly for newly posted vacancies.