Job Description/Specification:
Lead the front office operations at Doha Golf Club while creating an exceptional experience for members and guests. This role combines hospitality, customer service, membership sales, team leadership, and commercial growth to ensure every visitor enjoys premium service while supporting the club's business objectives.
✅ Key Responsibilities
- Lead daily front office and reception operations.
- Deliver exceptional service to members, guests, and visitors.
- Drive membership sales through tours, follow-ups, and relationship building.
- Promote golf, academy programs, dining, retail, and club events.
- Manage the CRM database and maintain accurate member records.
- Supervise, coach, and develop the Front Office team.
- Coordinate with Golf Operations, Events, F&B, and Membership departments.
- Support tournaments, corporate events, and promotional campaigns.
🎓 Requirements
- Bachelor's Degree or Diploma in Hospitality, Business Administration, Tourism, or a related field.
- 3–5 years of experience in hospitality, luxury hotels, golf clubs, or premium customer service.
- Previous supervisory or management experience preferred.
- Experience with CRM systems and membership sales is an advantage.
- Strong Microsoft Office skills.
- Fluent in English; Arabic is a plus.
👥 Who Can Apply?
This opportunity is ideal for:
- Front Office Managers
- Guest Relations Managers
- Reception Managers
- Membership Sales Executives
- Hospitality Supervisors
- Customer Experience Managers
- Luxury Hotel Front Office Professionals
- Clubhouse or Leisure Facility Managers
🌍 Scope of the Role
As the Front-of-House Manager, you will serve as the face of Doha Golf Club, ensuring every visitor receives outstanding service while contributing to the club's commercial success. Beyond managing reception, you will oversee membership growth, lead a high-performing customer service team, strengthen member relationships, and help maximize revenue through facility promotions, events, and cross-selling opportunities.
This is a leadership role that combines hospitality excellence, sales, operations, customer relationship management, and team development in a prestigious club environment.
🌟 Why Join Doha Golf Club?
- Work at one of Qatar's premier golf and leisure destinations.
- Lead a customer-focused hospitality team.
- Gain exposure to luxury hospitality, membership sales, and event management.
- Enjoy a dynamic role with strong career development opportunities.
- Be part of a premium lifestyle and sports environment.
📈 Career Growth
Successful candidates can progress into roles such as:
- Club Operations Manager
- Membership Manager
- Guest Experience Manager
- Commercial Manager
- Hospitality Operations Manager
- Club General Manager
🎁 Benefits
- Competitive salary and benefits package.
- Professional training and leadership development.
- Career advancement opportunities.
- Exposure to luxury hospitality and golf club operations.
- Collaborative and professional work environment.
❓FAQs
Q: Is hospitality experience required?
Yes. Candidates should have experience in hospitality, luxury hotels, golf clubs, or premium customer service environments.
Q: Is sales experience important?
Yes. Membership sales, upselling, and customer relationship management are key parts of this role.
Q: Is previous management experience required?
Supervisory or management experience is highly preferred, as the role involves leading the Front Office team.
Q: Is Arabic mandatory?
No. Fluent English is required, while Arabic and additional languages are considered an advantage.
Q: What makes this role different from a typical Front Office Manager position?
Unlike a traditional reception role, this position focuses heavily on member experience, membership growth, commercial performance, CRM management, and business development, making it ideal for candidates who enjoy both hospitality and sales.