Job Description/Specification:
Join a leading hospitality team in Qatar as a Telephone Operator. In this guest-facing role, you'll be the first point of contact for hotel guests, handling calls professionally, assisting with inquiries, and ensuring seamless communication across departments while delivering exceptional customer service.
✅ Key Responsibilities
- Answer and transfer internal and external calls promptly and professionally.
- Assist guests with information, directions, and service requests.
- Record and relay messages accurately.
- Create and manage guest service tickets.
- Handle emergency calls and follow hotel procedures.
- Coordinate with hotel departments to resolve guest requests efficiently.
- Operate office communication equipment and maintain call records.
🎓 Requirements
- High school diploma or equivalent.
- Previous experience as a telephone operator, receptionist, or in hospitality is preferred.
- Excellent English communication skills.
- Good computer skills and attention to detail.
- Ability to remain calm under pressure and provide outstanding customer service.
👥 Who Can Apply?
- Candidates with hospitality, customer service, reception, or call center experience.
- Fresh graduates with excellent communication skills are encouraged to apply.
- Applicants currently residing in Qatar or eligible to work in Qatar.
- Individuals comfortable working rotating shifts, weekends, and public holidays.
🌟 Why Join This Role?
- Build a career with one of the world's leading hospitality brands.
- Gain valuable experience in luxury hotel operations.
- Work in a multicultural and professional environment.
- Receive ongoing training and career development opportunities.
- Opportunity for internal promotions and international career growth.
📈 Career Scope
This position provides a strong foundation for career advancement into roles such as:
- Front Office Receptionist
- Guest Relations Officer
- Reservations Agent
- Front Office Supervisor
- Duty Manager
- Hotel Operations Executive
🎁 Benefits
- Competitive salary and employee benefits.
- Professional training and development programs.
- International career opportunities.
- Supportive and inclusive workplace culture.
- Employee discounts and hotel perks.
❓FAQs
Q: Is previous hotel experience required?
Previous hospitality or customer service experience is preferred but not mandatory.
Q: Are shift duties involved?
Yes. This role requires flexibility to work day, evening, night, weekend, and holiday shifts.
Q: What languages are required?
Fluency in English is essential. Additional languages are an advantage.
Q: Is this a customer-facing role?
Yes. You'll communicate with hotel guests and internal departments throughout your shift.