Job Description/Specification:
Join the front office team at Souq Waqif Boutique Hotel by Tivoli and become the first point of contact for guests. This role is ideal for hospitality professionals who enjoy delivering exceptional customer service and creating memorable guest experiences.
✅ Key Responsibilities
- Welcome guests and manage check-in and check-out procedures.
- Handle room reservations, inquiries, and special requests.
- Provide prompt and professional assistance throughout the guest's stay.
- Resolve guest concerns efficiently to ensure satisfaction.
- Process payments and maintain accurate guest records.
- Coordinate with housekeeping and other departments for seamless service.
🎓 Requirements
- High school diploma or equivalent (Hospitality qualification is an advantage).
- Previous experience in hotel front office or guest services is preferred.
- Excellent customer service and communication skills.
- Proficiency in Microsoft Office; experience with Property Management Systems (PMS) is an advantage.
- Fluent in English; additional languages are a plus.
- Willingness to work rotating shifts, weekends, and public holidays.
🌟 Who Can Apply?
- Hospitality professionals with front office or customer service experience.
- Fresh graduates with hospitality qualifications and a passion for guest service.
- Candidates seeking career growth in the luxury hotel industry.
🚀 Career Scope
- Guest Service Agent
- Front Office Executive
- Guest Relations Officer
- Duty Manager
- Front Office Supervisor
- Front Office Manager
🎁 Benefits & Perks
- Competitive salary and employee benefits.
- Professional training and career development.
- Opportunity to work with an internationally recognized hospitality group.
- Exposure to luxury hotel operations and global hospitality standards.
- Supportive and multicultural work environment.
❓ Frequently Asked Questions (FAQs)
Is hotel experience mandatory?
No, but previous front office or hospitality experience is preferred.
Do I need to know a Property Management System (PMS)?
It is an advantage, but training may be provided depending on your experience.
Will I work shifts?
Yes. The role requires flexibility to work shifts, weekends, and public holidays.
What skills are most important?
Customer service, communication, problem-solving, attention to detail, and the ability to work in a fast-paced environment.
Is this a good role for career growth?
Yes. Guest Service Agents often progress into Guest Relations, Front Office Supervision, Duty Management, and hotel leadership roles.