Job Description/Specification:
🚀 Support IT operations and project delivery in a fast-paced enterprise environment by ensuring seamless coordination between IT leadership, PMO teams, vendors, and business stakeholders. This role is ideal for highly organized professionals with strong administrative, documentation, and coordination skills combined with basic IT knowledge.
💼 Key Responsibilities
✅ Provide administrative and secretarial support to IT leadership, including calendar management, scheduling, and correspondence.
✅ Coordinate meetings, prepare agendas, document meeting minutes (MoM), and follow up on action items.
✅ Manage departmental documentation including reports, presentations, letters, and official communications.
✅ Maintain structured filing systems (digital and physical) and ensure version control of documents.
✅ Support IT projects by tracking milestones, schedules, deliverables, and project status updates.
✅ Assist PMO activities using Microsoft Project and Enterprise Project Management (EPM) tools.
✅ Coordinate SLA management, vendor contracts, renewals, RFQs, and RFP documentation.
✅ Facilitate communication between IT teams, vendors, and business users.
✅ Support IT asset tracking, procurement coordination, and installation scheduling.
✅ Assist in first-level technical coordination and escalate issues to relevant teams when required.
✅ Prepare reports, dashboards, and project performance updates for management.
✅ Support bilingual translation and documentation (Arabic ↔ English).
🎓 Requirements
🎓 Bachelor’s degree in IT, Computer Science, Business Administration, or related field.
💼 Minimum 3 years of experience in IT coordination, PMO support, or administrative roles within IT environments.
📊 Experience with Microsoft Project and EPM systems is preferred.
🧠 Basic understanding of IT infrastructure, networking, and enterprise systems.
📝 Strong experience in documentation, reporting, and technical writing (SOPs, manuals, MoM).
💻 Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
🗣️ Strong communication skills in English and Arabic (mandatory).
🤝 Experience handling SLAs, contracts, procurement, or vendor coordination is a plus.
🎯 Strong organizational skills with ability to manage multiple priorities and deadlines.
🚀 Why You’ll Love This Opportunity
🏢 Work closely with IT leadership and PMO in a structured enterprise environment.
📁 Gain exposure to IT governance, project management, and SLA operations.
🤝 Collaborate with cross-functional technical and business teams.
📊 Develop strong expertise in documentation, coordination, and IT service processes.
📈 Build a career path in IT management, PMO, or IT operations leadership.
🌍 Work in a bilingual, professional, and dynamic corporate environment.
👤 Who Should Apply?
This role is ideal for professionals from:
- IT Coordination / IT Administration
- PMO Support / Project Coordination
- Office Administration (IT Department)
- Technical Documentation / IT Support Coordination
- Vendor & SLA Management Support
- Business Support in IT Organizations
- Junior Project Management Roles
💡 Interview Preparation
Expect questions such as:
- How do you manage multiple IT projects and priorities at the same time?
- What experience do you have with Microsoft Project or EPM tools?
- How do you ensure accurate documentation and version control?
- How do you handle SLA tracking and vendor follow-ups?
- Describe your experience preparing meeting minutes and project reports.
- How do you support communication between technical and non-technical teams?
- How do you manage urgent requests and competing deadlines in IT operations?