Job Description/Specification:
📢 Join a leading logistics and supply chain company and provide essential IT support that keeps business operations running smoothly. This opportunity is ideal for tech-savvy professionals who enjoy troubleshooting technical issues, supporting users, and delivering excellent customer service.
💼 Key Responsibilities
✅ Respond to IT support requests via phone, email, and ticketing systems.
✅ Troubleshoot and resolve hardware, software, and network-related issues.
✅ Assist users with account management, password resets, and system access.
✅ Install, configure, and update software and basic system applications.
✅ Document incidents, resolutions, and IT procedures accurately.
✅ Escalate complex technical issues to senior IT support teams when required.
✅ Maintain IT asset inventory and monitor system performance.
✅ Provide professional and timely technical support to internal employees.
🎓 Requirements
🎓 Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field is preferred.
💼 Previous experience in IT Support, Helpdesk, or Technical Support roles is preferred.
🖥️ Strong knowledge of Windows, macOS, Microsoft Office, email systems, and basic networking.
🔧 Experience troubleshooting hardware, software, and user access issues.
🤝 Excellent communication, customer service, and problem-solving skills.
⚡ Ability to work independently and collaboratively within a team.
📜 Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are an advantage.
🚀 Why You'll Love This Opportunity
✔ Join a fast-growing logistics and supply chain organization.
✔ Build hands-on experience supporting enterprise IT environments.
✔ Work in a collaborative and technology-driven workplace.
✔ Access opportunities for professional development and technical growth.
✔ Contribute to maintaining reliable and efficient business operations.
👤 Who Should Apply?
This role is ideal for:
- Helpdesk Support Specialists
- IT Support Technicians
- Service Desk Analysts
- Desktop Support Engineers
- Technical Support Executives
- IT Support Officers
- Junior System Administrators
- Entry to mid-level IT professionals looking to grow their careers
📝 Interview Process
1️⃣ CV shortlisting
2️⃣ Technical/HR interview
3️⃣ Hiring Manager interview
4️⃣ Final selection & offer
💡 Interview Tips
✔ Demonstrate your troubleshooting methodology with practical examples.
✔ Highlight your experience supporting Windows, Microsoft