Job Description/Specification:
🚀 Join a leading driving academy and help deliver an outstanding customer experience by assisting students throughout their learning journey. If you're passionate about customer service, communication, and administration, this is a great opportunity to grow your career.
💼 Key Responsibilities
✅ Greet and assist customers in person, over the phone, and through online communication channels.
✅ Provide accurate information about driving courses, schedules, fees, and registration requirements.
✅ Handle customer enquiries, complaints, and feedback professionally and efficiently.
✅ Manage student registrations, bookings, documentation, and appointment scheduling.
✅ Maintain accurate customer records and update information within company systems.
✅ Coordinate with internal departments to ensure smooth and timely service delivery.
✅ Deliver a professional, friendly, and customer-focused experience at every interaction.
🎓 Requirements
🎓 High school diploma or equivalent (Bachelor's degree is an advantage).
🗣️ Fluency in both Arabic and English is required.
💼 1–2 years of experience in customer service or a similar customer-facing role is preferred.
💻 Good computer skills and familiarity with Microsoft Office and office management systems.
🤝 Strong communication, interpersonal, and customer service skills.
⚡ Ability to work efficiently in a fast-paced environment.
🚀 Why You'll Love This Opportunity
- Join a well-established driving academy with a customer-focused culture.
- Build valuable experience in customer service and administrative operations.
- Work in a dynamic and supportive team environment.
- Develop communication, problem-solving, and organizational skills.
- Enjoy opportunities for professional growth and career advancement.
👤 Who Should Apply?
This role is ideal for candidates with experience in customer service, front desk operations, reception, administration, retail, hospitality, education, or call centres. If you enjoy interacting with people, solving problems, and providing excellent service, you'll be a strong fit for this position.
⭐ Skills That Will Help You Succeed
Success in this role requires excellent communication skills, patience, professionalism, and the ability to multitask effectively. Strong organizational abilities, attention to detail, and confidence in handling customer enquiries and administrative tasks will help you excel.
💡 How to Stand Out
Highlight your customer service experience, bilingual communication skills (Arabic and English), administrative knowledge, and ability to handle customer enquiries professionally. Demonstrating experience with appointment scheduling, data entry, or CRM systems will further strengthen your application.
🎤 Interview Preparation
Expect questions about handling difficult customers, resolving complaints, managing multiple tasks, and delivering excellent customer service. Be prepared to discuss examples of how you've communicated effectively, worked under pressure, and maintained professionalism in customer-facing roles.
📈 Career Growth
This role can lead to exciting career opportunities such as:
- Senior Customer Service Representative
- Front Office Supervisor
- Customer Experience Executive
- Administrative Officer
- Student Services Coordinator
- Branch Administrator
- Customer Relations Executive
❓Frequently Asked Questions
Is previous customer service experience required?
Yes, 1–2 years of experience in customer service or a similar role is preferred.
Is bilingual ability required?
Yes, fluency in both Arabic and English is required for this position.
Will I handle customer registrations and bookings?
Yes. You will manage registrations, appointments, documentation, and customer enquiries.
Is this a full-time position?
Yes, this is a full-time, on-site role.