Job Description/Specification:
🌟 Join a prestigious hospitality team and help create exceptional in-room dining experiences through outstanding guest service and attention to detail.
📋 Key Responsibilities
- ☎️ Answer room service calls professionally and efficiently
- 🍽️ Accurately take food and beverage orders while providing menu guidance
- 🥂 Recommend menu enhancements and promote additional dining options
- 💻 Enter orders into the POS system and coordinate with kitchen teams
- ⏱️ Ensure timely preparation and delivery of guest orders
- 💬 Handle guest requests, special instructions, and service concerns promptly
- 🧾 Process billing and order records accurately
- 🤝 Maintain effective communication with food service and operational teams
🎯 Requirements
- 📅 Previous experience in room service, food & beverage, guest services, or call center operations preferred
- 🗣️ Excellent verbal communication and telephone etiquette
- 🌍 Strong English language skills; additional languages are a plus
- 💻 Familiarity with POS systems and computer applications
- 🔍 Strong attention to detail and multitasking abilities
- ⚡ Ability to work efficiently in a fast-paced environment
- 😊 Passion for delivering exceptional customer service
🎁 Benefits
- 💰 Competitive salary and benefits package
- 🚀 Career development opportunities within a global hospitality group
- 🌍 International work environment
- 🤝 Supportive team culture and professional growth opportunities
- ⭐ Exposure to luxury hospitality standards and guest experience excellence