Job Description/Specification:
A luxury hospitality property in Doha is seeking a Reservations Agent to handle guest booking requests, reservation modifications, and customer inquiries while delivering exceptional service and maximizing room revenue.
Key Responsibilities
✅ Process room reservations, amendments, and cancellations accurately
✅ Assist guests in selecting suitable room types and services
✅ Provide information about hotel facilities, rates, and policies
✅ Handle special requests and maintain accurate reservation records
✅ Support revenue growth through effective upselling and sales techniques
✅ Respond to guest inquiries and concerns professionally
✅ Ensure compliance with company standards and reservation procedures
Requirements
🎓 High School Diploma or equivalent
💼 Previous hospitality, customer service, call center, or reservations experience is an advantage
🛠️ Strong communication, customer service, and organizational skills
🛠️ Ability to work with reservation systems and basic computer applications
🛠️ Professional telephone etiquette and attention to detail
🌍 Good spoken and written English skills
🌍 Arabic language skills preferred
📍 Location: Doha, Qatar
🎁 Benefits: Accommodation, transportation, meals, medical insurance, annual flight ticket, training, and career development opportunities