Job Description/Specification:
Join a leading hospitality team and be the first point of contact for guests, visitors, and clients. This role is ideal for customer-focused professionals with strong communication skills and a passion for delivering exceptional service.
Key Responsibilities
✅ Welcome and assist guests, visitors, and staff in a professional and friendly manner.
✅ Handle incoming and outgoing calls using a multi-line telephone system.
✅ Provide accurate information about hotel services, promotions, and facilities.
✅ Manage guest inquiries, appointments, and service requests.
✅ Relay messages promptly to relevant departments and team members.
✅ Coordinate with internal teams to ensure efficient guest support and service delivery.
✅ Perform basic administrative tasks including data entry, filing, and record management.
Requirements
🎓 High School Diploma or equivalent qualification.
💼 Experience in hospitality, customer service, or communications.
🛠️ Basic computer skills and familiarity with hotel systems such as Opera are an advantage.
🌍 Excellent English communication skills; additional languages are beneficial.
🤝 Strong interpersonal, customer service, and problem-solving abilities.