Job Description/Specification:
We are seeking a customer-focused Mobile Money Support Specialist to manage customer inquiries, investigate service issues, and ensure timely resolution of mobile wallet and financial transaction complaints. The role requires strong analytical skills, attention to detail, and a commitment to delivering an excellent customer experience.
Key Responsibilities
🔹 Handle customer complaints and service requests related to mobile money services.
🔹 Investigate and resolve support tickets, escalating complex cases when required.
🔹 Assist customers through chat and other support channels.
🔹 Process approved account adjustments and transaction corrections.
🔹 Maintain accurate records of investigations and customer interactions.
🔹 Monitor trends, identify recurring issues, and report service-impacting concerns.
🔹 Ensure service requests are resolved within established SLAs.
Requirements
✔ Knowledge of banking, financial services, digital wallets, or money transfer systems.
✔ Strong problem-solving, communication, and analytical skills.
✔ Ability to work under pressure and meet performance targets.
Benefits
🌟 Career development opportunities
🌟 Professional training programs
🌟 Dynamic and collaborative work environment