Job Description/Specification:
Join a leading aviation team in Doha shaping premium onboard experiences across all cabins. This role focuses on designing, improving, and delivering world-class in-flight service concepts using customer insights and innovation.
Key Responsibilities
✅ Develop and enhance onboard customer experience strategies across all cabin classes
✅ Analyse customer feedback, CSAT, NPS, and operational data to identify improvement opportunities
✅ Benchmark global airlines and luxury hospitality brands to drive service innovation
✅ Lead improvement initiatives across the full onboard journey, from concept to rollout
✅ Collaborate with operations, catering, digital, and technology teams to deliver seamless service
Requirements
🛠️ Strong skills in project management, data analysis, and stakeholder coordination
🌍 Excellent communication and presentation skills in a fast-paced, international environment
A background in cabin crew or premium hospitality is an added advantage.