Job Description/Specification:
A luxury ultra-lifestyle hotel in Doha is seeking an experienced Guest Relations Manager to lead guest experience operations and ensure world-class hospitality standards. This role focuses on delivering personalized service, managing VIP guest journeys, and maintaining exceptional service quality across all touchpoints.
Key Responsibilities
✅ Manage guest information, preferences, and personalized arrival experiences
✅ Oversee VIP handling, special requests, and in-stay guest services
✅ Ensure accurate guest profiling and service personalization using hotel systems
✅ Handle guest feedback, online reviews, and service recovery processes
✅ Coordinate with departments to ensure seamless guest experience delivery
✅ Supervise Guest Relations and Front Office teams
✅ Maintain compliance with Forbes, LQA, and brand service standards
✅ Lead daily operations, briefings, and service quality monitoring
✅ Support training, coaching, and team performance development
✅ Ensure smooth coordination for arrivals, departures, and special occasions
Requirements
💼 Experience in luxury hotel guest relations, front office, or guest experience management
🛠️ Strong knowledge of Opera PMS, Knowcross, and luxury service standards (Forbes / LQA preferred)
🌍 Excellent communication, leadership, and interpersonal skills
📍 Location: Doha, Qatar
This role is ideal for hospitality professionals passionate about luxury guest experience, team leadership, and delivering highly personalized service in a world-class hotel environment.