Job Description/Specification:
QNB Group, the largest financial institution in the Middle East and Africa (MEA), is seeking an experienced Vice President – Quality Control (Operations) to lead quality assurance, operational excellence, and process governance across its banking operations. This strategic leadership role is responsible for strengthening operational controls, driving continuous improvement initiatives, monitoring key performance indicators, and ensuring compliance with regulatory and internal quality standards.
The successful candidate will collaborate with cross-functional teams, international branches, auditors, and regulatory stakeholders to enhance operational efficiency, mitigate risks, and support QNB's commitment to service excellence.
About This Role
As the Vice President – Quality Control, you will oversee quality control frameworks across banking operations, monitor operational performance, lead process improvement initiatives, ensure regulatory compliance, and drive operational excellence through effective governance and risk management.
Key Responsibilities
🏦 Operations & Quality Control
- Develop and implement quality control standards across banking operations.
- Monitor operational processes to ensure compliance with internal controls and policies.
- Review operational enhancements, process improvements, and system changes.
- Support international branches with quality assurance and operational best practices.
📊 Performance & Process Improvement
- Monitor KPIs, turnaround times (TAT), service level agreements (SLAs), and operational quality metrics.
- Lead business process re-engineering and operational improvement initiatives.
- Identify opportunities to enhance productivity, efficiency, and customer service.
- Drive continuous improvement through cross-functional collaboration.
🛡️ Risk, Compliance & Governance
- Ensure compliance with AML, KYC, sanctions, operational risk, and regulatory requirements.
- Support internal and external audits, compliance reviews, and risk assessments.
- Oversee document management, operational controls, and data protection practices.
- Promote effective implementation of the Three Lines of Defense framework.
👥 Leadership & Stakeholder Management
- Lead, mentor, and develop quality control and operations teams.
- Build strong relationships with business units, auditors, regulators, and international branches.
- Conduct performance reviews and support employee development initiatives.
- Deliver accurate operational reports and recommendations to senior management.
Minimum Requirements
Education
- Bachelor's degree in Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related field.
- Professional banking, audit, quality, or risk management certifications are highly desirable.
Experience
- Minimum 12 years of relevant experience in banking operations, quality control, audit, or operational risk.
- At least 6 years in banking operations with significant leadership responsibilities.
- Experience within a leading international bank is highly preferred.
Preferred Skills
- Strong knowledge of banking operations and operational controls.
- Expertise in AML, KYC, sanctions compliance, and regulatory frameworks.
- Experience in audit, quality assurance, and operational risk management.
- Excellent analytical, leadership, and decision-making skills.
- Fluency in English; Arabic is an advantage.
Technical Skills
- Banking Operations Management
- Quality Control & Quality Assurance
- Operational Risk Management
- Internal Controls
- AML & KYC Compliance
- Process Improvement & Business Process Re-engineering
- KPI & SLA Performance Management
- Audit & Regulatory Compliance
- Microsoft Office Suite
- Banking Information Systems & MIS Reporting
Core Competencies
- Strategic Leadership
- Operational Excellence
- Risk Management
- Quality Assurance
- Analytical Thinking
- Decision Making
- Communication
- Stakeholder Management
- Change Management
- Continuous Improvement
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Vice President – Operations
- Vice President – Quality Control
- Head of Banking Operations
- Operations Control Manager
- Operational Risk Manager
- Quality Assurance Manager
- Internal Control Manager
- Banking Operations Manager
- Process Improvement Manager
- Audit & Controls Manager
Professionals from the Banking, Financial Services, Investment Banking, Islamic Banking, Retail Banking, Corporate Banking, and Financial Institutions sectors are encouraged to apply.
CV Tips
Highlight:
- Leadership experience in banking operations and quality control.
- Expertise in AML, KYC, audit, compliance, and operational risk.
- Process improvement, operational transformation, and quality initiatives.
- KPI management, SLA performance, and governance frameworks.
- Experience working with regulators, auditors, and cross-functional stakeholders.
Application Tips
- Quantify achievements such as operational improvements, cost reductions, risk mitigation, or service quality enhancements.
- Highlight leadership experience managing large banking operations or quality assurance teams.
- Include expertise in regulatory compliance, internal controls, and operational governance.
- Mention professional certifications relevant to banking, audit, risk, or quality management.
- Optimize your CV with ATS-friendly banking, operations, compliance, and quality assurance keywords.
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