Job Description/Specification:
Mövenpick Hotel Doha, part of the globally recognized Accor Group, is seeking a professional and customer-oriented Receptionist to join its team in Doha, Qatar. As the first point of contact for guests, visitors, and business partners, you will play a key role in delivering a welcoming and memorable experience while supporting the hotel's daily administrative and front office operations.
This opportunity is ideal for individuals with excellent communication skills, strong organizational abilities, and a passion for hospitality and customer service.
About This Role
As a Receptionist, you will welcome visitors, manage front desk operations, handle calls and correspondence, coordinate appointments, perform administrative duties, and ensure a professional and efficient reception environment.
Key Responsibilities
🏨 Front Desk Operations
- Welcome and assist guests, visitors, and clients professionally.
- Manage incoming calls, emails, and correspondence.
- Direct visitors to the appropriate departments or personnel.
- Maintain a clean, organized, and welcoming reception area.
📅 Administrative Support
- Schedule meetings, appointments, and travel arrangements.
- Prepare documents, reports, and maintain filing systems.
- Process incoming and outgoing mail and courier deliveries.
- Support various administrative and clerical tasks across departments.
🤝 Customer Service
- Respond to inquiries and provide accurate information.
- Deliver exceptional customer service to guests and visitors.
- Handle requests efficiently while maintaining professionalism.
- Build positive relationships with internal and external stakeholders.
🔒 Office Administration & Compliance
- Maintain visitor logs and issue visitor passes.
- Monitor office supplies and coordinate replenishment.
- Ensure compliance with office security procedures.
- Support smooth day-to-day front office operations.
Minimum Requirements
Education
- High school diploma or equivalent.
- Associate degree or diploma in Business Administration, Hospitality, or a related field is preferred.
Experience
- Previous experience as a Receptionist, Front Desk Agent, or Customer Service Representative.
- Experience in hospitality or hotel operations is an advantage.
Preferred Skills
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Customer-focused with strong problem-solving skills.
- Fluency in English; Arabic or additional languages are an advantage.
Technical Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Office Administration
- Telephone & Multi-line Phone Systems
- Data Entry
- Document Management
- Visitor Management
- Basic Cash Handling
Core Competencies
- Customer Service Excellence
- Communication
- Organization
- Time Management
- Attention to Detail
- Professionalism
- Teamwork
- Problem Solving
- Adaptability
- Relationship Building
Who Can Apply?
This opportunity is suitable for professionals currently working as:
- Receptionist
- Front Desk Receptionist
- Front Office Assistant
- Administrative Assistant
- Guest Service Representative
- Office Administrator
- Customer Service Representative
- Hotel Receptionist
- Front Office Coordinator
- Office Support Assistant
Professionals from the Hospitality, Hotels, Tourism, Customer Service, Business Services, Corporate Offices, and Administration sectors are encouraged to apply.
CV Tips
Highlight:
- Reception or front desk experience.
- Customer service and communication skills.
- Administrative and office support experience.
- Microsoft Office proficiency.
- Multilingual abilities, especially English and Arabic.
Application Tips
- Emphasize your front desk and customer service experience.
- Highlight administrative and organizational skills.
- Include experience with Microsoft Office and office systems.
- Showcase your communication, multitasking, and problem-solving abilities.
- Keep your CV ATS-friendly by including relevant receptionist and administrative keywords.
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